How Do I Take Care Of My Whiskey Hill Jewelry ?
Silver: Silver naturally develops character over time, and that lived-in feel is part of what makes it yours. To keep your jewelry looking its best, avoid prolonged exposure to water, chemicals, lotions, and perfumes, and store pieces in a dry place when not being worn. A soft polishing cloth is usually all you need to restore shine and remove natural tarnish. The more you wear your silver, the better it tends to look — every mark and patina becoming part of its story.
Oxidized Silver: Oxidization of silver is a process done with liver of sulfur (like in a hot spring) that blackens the silver. Over time with continual wear in water the dark black finish on the silver can dull. By not wearing your piece in the water and by storing your piece away carefully when you are not wearing it you can slow down the wear and tear on this blackened finish. It is also advised that you not use a polishing cloth on this finish as you can potentially rub the finish right off. Please feel free to reach out if you have any questions about process or your item of jewelry with this finish.
Brass: Please remember brass does tarnish. Oils from your skin and the oxygen in the air are what accelerate the tarnishing of brass. If you want to slow the tarnishing process, please remember to wipe your piece with a soft cotton rag after wearing and store in a plastic bag away from moisture.
Pieces with Stones or wood "stones": It is best for you to remove your items with stones when in the water. If you have a ring with a stone in it, it is a good idea to remove it when washing your hands. If you have a ring with a wood "stone" ALWAYS REMOVE it when in water. Stones are not immediately harmed by water however continual hand washing and or wearing in the water can over time breakdown the stones in your piece. I am guilty of washing my hands with my stone pieces on from time to time, as I don't want to lose them by removing them, but it's good practice for the longevity of your jewelry to be mindful of this and try not to.
Custom Orders.
YES, I do custom orders. I would love to collaborate with you to help you bring your vision to life! Please send us a message on my "Talk to Us" page, DM me on Instagram, or send me an email at www.whiskeyhillco@gmail.com">www.whiskeyhillco@gmail.com
<< PLEASE NOTE >> there will be an additional $25 "Custom Order" fee that will be added your final cost.
Time is the most valuable thing we have, this additional $25 charge assures that you will have my undivided attention in this process and that you will always receive, timely, clear and up front communication throughout the entire process of creating your piece.
Timing: The turn around time on a custom order completely depends on the details of your piece. I promise to communicate a realistic timeline early on in the collaboration that takes into consideration both the production process and your expectations.
Custom orders are non-returnable and non-refundable.
Returns & Refunds & Repairs .
If there is an issue with your order please contact me within 1 week of receiving it, and I will be happy to discuss the issue and make sure it is taken care of.
Repairs: It is our hope that your piece looks and wears beautifully for many years to come (please see care details) but with that being said we realize occasionally pieces get damaged. If your piece is damaged within the first month of owning it due to deficiencies in materials and or craftsmanship, please use our "Talk to us" page or email us directly and send us a description of the damage and we will discuss repairing it for you. There will be a charge to cover materials and shipping/handling if necessary.
If it is obvious that damages have occurred due to aggressive mistreatment of the product we reserve the right to refuse repairs.
Shipping Details .
I will send you an email with your tracking number when your order ships.
I generally ship USPS, but if for some reason using USPS posses an issue for you, please reach out to us and I will be happy to discuss alternative methods of shipping.
